Khalsa Physiotherapy Clinic (“we”, “our”, or “us”) protects the privacy and confidentiality of their patients, website visitors, and service users. This Privacy Policy outlines how we gather, use, retain, and safeguard your personal information when you access our website or use our services.
Personal information collected through the website or appointment process is managed in line with this policy. This Privacy Policy complies with applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia and PIPEDA, where applicable.
Personal Information We Collect
We may collect the following categories of personal details:a) Website Usage Information
This may include IP address, browser type, device information, pages visited, and time spent on our website. This information is used to optimize website functionality and enhance user experience.
b) Contact and Appointment Information
This includes your name, phone number, email address, and appointment-related details when you contact us or book our services.
c) Health and Treatment Information
To provide physiotherapy services, we may collect medical history, injury details, treatment notes, and referral information. This information is collected directly from you or from a healthcare provider with your consent.
d) Communication Information
How We Use Your Information
Your personal information is used only for the following purposes:- Providing physiotherapy and rehabilitation services
- Managing appointments and patient records
- Communicating with you regarding your care
- Improving our website and services
- Meeting legal, regulatory, and professional obligations
Automated Decision-Making
Khalsa Physiotherapy Clinic does not use automated decision-making or profiling when handling personal information.Sharing of Personal Information
We keep your personal information private and do not share it with anyone else. Your information may be shared only when necessary with:- Licensed healthcare professionals involved in your care
- Payment service providers for billing purposes
- Insurance companies for claim processing
- Legal or regulatory authorities, when required by law
Data Storage and Security
Personal and medical information is stored securely using appropriate administrative, technical, and physical safeguards. We take reasonable measures to protect your data against unauthorized access, loss, misuse, or disclosure.Data Retention
We retain personal and medical records in accordance with British Columbia healthcare regulations and professional standards:- Adult records are typically retained for a minimum of 8 years
- Records for minors are retained in accordance with legal requirements
Your Privacy Rights
Under applicable privacy laws in Canada, you may: Access your personal information- Request corrections to inaccurate information
- Withdraw consent where legally permitted
- Request information about how your data is used
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of third-party websites.Cookies
Our website may use cookies to improve functionality and monitor website traffic. Cookies do not collect personal health information, and you can control or disable them through your browser settings.Updates to This Privacy Policy
We may update this Privacy Policy from time to time, and the latest version will always be available here.Contact Information
If you have any questions about this policy or how your information is used, you can reach out to us.
Khalsa Physiotherapy Clinic
Surrey, British Columbia, Canada
📧 info@khalsaphysiotherapy.ca
📞 +1 604-728-1313
🌐 https://khalsaphysiotherapy.ca/
